Patient Information

Your First Visit

Please arrive about 10 minutes early so that you have enough time to complete any required forms.

Initial Examination

To begin, your dentist will review your medical and dental history, and complete a thorough dental exam. This exam will include a comprehensive examination of your teeth, gums, bite and jaw, any x-rays that may be needed and an oral cancer screening.

Treatment Plan

Your dentist will create a long-term dental treatment plan for you based on your examination and history. There will also be time to ask any questions you may have about your oral health and treatment options. 

Office FAQS

Read the FAQs to learn more about what to expect at Sutherland Dental Group. 

• What features does your clinic offer?

  Our clinic offers a number of features, including:

  • Convenient Location
  • Free On-site Parking
  • Quick Check-up Appointments
  • Multiple Appointment Bookings for Families

  Learn More About Our Practice

• How can I book an appointment?

  Please contact our office during our regular business hours to book an appointment at Sutherland Dental Group, 

• How do I cancel or reschedule an appointment?

  To cancel or reschedule an appointment, please call us. Please notify us about any change in plans as soon as possible, so another patient may use the space in our schedule. 

• Do you offer dental sedation?

  Yes - we offer nitrous oxide (laughing gas) as a dental sedation option for our patients. Our dentists can help you decide if dental sedation is right for you.

• Do you offer appointment reminders?

  In the days before your appointment, you will receive automated phone appointment reminders from us. If you need to cancel or reschedule an appointment, please call us as soon as possible to let us know.

• Does your clinic have on-site parking?

  Yes, free onsite parking is available for all of our patients. We are also easily accessible via public transit.

Insurance & Payment Methods

At Sutherland Dental Group, we'll help you navigate our options for payment and direct billing to insurance companies so you can focus on getting the dental care you need.

• Direct Billing to Insurance

  For your convenience, we offer direct billing for most insurance plans. We are able to submit your insurance plans electronically, leading to faster reimbursement without the requirement for signatures or paper forms. 

  Our administrative team can help you understand your insurance plan better and can also send estimates to your insurance company before starting any major treatments. 

  Please bring your insurance plan information to your appointment.

• Payment Methods

  Any co-pays or amounts not covered by insurance are your responsibility, and must be paid at the time of your appointment.

  We accept payment by cash, cheque, debit or most major credit cards.